Getting Started

How do I apply for an account?
You can apply for an account by clicking on the Apply Here link on the B2B main site.

How long does it take to be approved for a wholesale account?
Wholesale account approval typically takes 2–4 business days. After you submit your application, we’ll reach out if we need any additional information.

My Account

How can I update my account information?
To update your address, log in to your account. To update contact information, email us at b2b@stellarbiotics.com.

How can I reset my login information?
Click the "Forgot Password" link on the account login page.

Where can I find your MAP (Minimum Advertised Price) Policy?
Click here to view our MAP Policy.

What happens if I violate the MAP policy?
Violations may result in account suspension or termination.

Orders

What is the MOQ (Minimum Order Quantity)?
The minimum order requirement is $300 USD.

How long does it take to pack and ship an order?
Orders are fulfilled within 1–2 business days after processing.

How can I track my order?
Log into your account or email us at b2b@stellarbiotics.com for tracking information.

How can I get an invoice or commercial invoice?
Email your request to b2b@stellarbiotics.com.

What are your carrier options for domestic and international orders?
We ship via FedEx, DHL Express, USPS, or USPS International.

How do I submit a purchase order?
Email your request to our Wholesale Account Manager at b2b@stellarbiotics.com.

Products

How do I get a COA (Certificate of Analysis)?
Email your request to b2b@stellarbiotics.com.

Do you have any clinical research?
Yes! Click here to view our clinical research.

Can I order samples before committing to a larger order?
Yes. Once your account is approved, you may request samples.

Promoting

Where can I find images to share on social media or my website?
Email your request to b2b@stellarbiotics.com. We’ll forward it to our Digital Marketing Specialist.

Can I sell your products on my website?
Absolutely—as long as you follow our MAP policy.

Can I sell on Amazon?
No. Approved wholesalers are strictly prohibited from selling our products on Amazon.

Support

Where can I reach out if I have questions about product information, my order, or general inquiries about my account?
We’re here to help! For any questions, please contact our Wholesale Team at b2b@stellarbiotics.com.